Routine Appointments

We offer routine Face-2-face and telephone appointments with all our GP's. To ensure that the booking system is fair for all our patients we work off a waiting list. 

Reception will book you on the waiting list. When an appointment is available we will be contact you with the time and date. We will be flexible with specific requests if we can. Please ensure we have your up to date contact details so we can inform you of the time and date of your appointment. 

Please call reception on 01865 771313 to book onto the waiting list for a routine appointment.

Timing

We encourage all patients to arrive on time for appointments. If you arrive late for your appointment it means that other patients will have to wait longer.

If you arrive more than 10 minutes late you may need to rearrange your appointment. If it is medically you may be able to wait until the end of surgery.

 

Why does the Receptionist need to know what’s wrong with me?

It is not a case of the receptionists being nosey.

Reception staff need to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care
  • From the most appropriate health professional
  • At the most appropriate time.

Receptionists will collect brief information from patients:

  1. To help doctors prioritise house visits and phone calls
  2. To ensure that all patients receive the appropriate level of care

Reception staff, like all members of the team, are bound by confidentiality rules

  • You can ask to speak to a receptionist in private away from reception.
  • If you feel an issue is very private and do not wish to say what this is then this will be respected.
 

General practice training

We are a training practice. This means each year we have qualified doctors working with us who are doing their training. You are free to make your appointment with them. Sometimes, and only if you agree, the consultation may be recorded on video as a teaching aid. You may ask for it to be wiped at the end of the consultation. It will be used only for training and will always be destroyed after 12 months.

 

Medical student teaching

Throughout the year we will have medical students from Oxford University with us. If you do not wish to have the student present please let reception know.